Key Takeaways
- LiveChat is a customer service platform combining live chat and AI.
- It offers AI chatbots, a Copilot assistant, and multi-channel support.
- It includes chat summaries, text enhancement, and 200+ integrations.
- Great for businesses providing fast, AI-assisted customer support and sales.
LiveChat is a long-established customer service platform that pairs real-time live chat with AI. Businesses use it to engage website visitors, answer questions, and drive sales — now with AI chatbots to automate routine inquiries and a Copilot assistant that helps human agents with insights, summaries, and better replies. Quick to set up and widely integrated, LiveChat is a go-to choice for teams that want responsive, AI-assisted support and sales chat.
What is LiveChat?
LiveChat is a customer service platform that combines live chat functionality with AI, describing itself as intuitive customer service software that is quick to set up and easy to use. Its features include real-time chat engagement with pre-set messages and product recommendations, AI chatbots for automating routine inquiries, a Copilot AI assistant that provides real-time business insights to agents, multi-channel support (WhatsApp, Facebook Messenger, Instagram, and more), comprehensive reporting (sales tracking, agent performance, and chat satisfaction), and AI-powered text enhancement, tag suggestions, and chat summaries. It offers 200-plus integrations including Shopify, Mailchimp, Slack, and Zapier, and highlights a recent LiveChat 2.0 with an inbox that tracks revenue across human and AI agents. LiveChat serves 35,000-plus companies. Pricing starts around $19/month per agent, with a 14-day free trial and enterprise options.
What it does well
- Live chat plus AI: chatbots and a Copilot agent assistant.
- Multi-channel: WhatsApp, Messenger, Instagram, and more.
- AI helpers: text enhancement, tag suggestions, and summaries.
- Well integrated: 200+ integrations including Shopify and Slack.
Who it is for
LiveChat fits small and mid-sized businesses, ecommerce stores, and support and sales teams that want to engage website visitors in real time, automate routine questions with AI chatbots, and give agents AI assistance for faster, better replies. Its many integrations and multi-channel support suit teams that live in tools like Shopify and Slack. Very large enterprises with highly complex needs may want more specialized platforms, and AI replies should be reviewed, but for fast, AI-assisted customer support and sales chat, LiveChat is a capable, well-established choice with a free trial.
Things to keep in mind
- AI-suggested and chatbot replies should be monitored for quality.
- Pricing is per agent, so costs scale with team size.
- Advanced needs may require higher tiers or enterprise plans.
Our verdict
LiveChat is a capable, well-established customer service platform, and its blend of real-time live chat with AI — chatbots to automate routine inquiries, a Copilot assistant for agents, and AI text enhancement, tag suggestions, and chat summaries — makes support faster and sales chat smarter. Multi-channel support and 200-plus integrations, including Shopify and Slack, help it fit real workflows. AI replies need monitoring and pricing is per agent, but for AI-assisted customer support and sales chat, LiveChat is a solid choice with a free trial.
Frequently asked questions
What is LiveChat?
LiveChat is a customer service platform that combines real-time live chat with AI chatbots and a Copilot assistant, plus multi-channel support and 200+ integrations.
What AI features does LiveChat have?
It offers AI chatbots for automation, a Copilot assistant for agents, and AI text enhancement, tag suggestions, and chat summaries.
How much does LiveChat cost?
Pricing starts around $19/month per agent, with a 14-day free trial (no credit card) and enterprise options.
What channels does LiveChat support?
Beyond website chat, it supports WhatsApp, Facebook Messenger, Instagram, and more, with 200+ integrations.
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