Chaport

Chaport is an all-in-one customer messaging platform that brings live chat, chatbots, multi-channel messaging, and a knowledge base together in one tool. Businesses use it to talk to website visitors in real time, automate common questions with chatbots, and handle conversations from multiple channels in a single place. With strong user ratings and a large customer base, it is a well-regarded option for teams that want to improve support and sales without stitching together separate tools.

What is Chaport?

Chaport is a customer messaging platform that describes itself as leading customer messaging software, combining live chat, chatbots, multi-channel messaging, and knowledge-base features so businesses can communicate with customers in real time and automate support and sales. Its live chat handles real-time conversations, while chatbots automate answers to common questions and qualify leads. Multi-channel support unifies conversations from live chat, email, Facebook, Telegram, and Viber, and a knowledge base with an FAQ bot enables customer self-service. Practical features include auto-invitations triggered by visitor behavior, saved replies for faster responses, file sharing for images and documents, and real-time reports on chats and operator activity. Chaport works across iOS, Android, web, Windows, and macOS, reports strong ratings (around 4.9 out of 5 across review sites) and over 100,000 users, and offers a free plan with paid tiers adding chatbots and advanced features.

What it does well

• All-in-one messaging: live chat, chatbots, and knowledge base together.
• Multi-channel: web, email, Facebook, Telegram, and Viber in one place.
• Automation: chatbots and auto-invitations for support and lead capture.
• Cross-platform: iOS, Android, web, Windows, and macOS apps.

Who it is for

Chaport fits small and mid-sized businesses, support teams, and online stores that want to chat with visitors in real time, automate repetitive questions with chatbots, and manage messages from several channels in one dashboard. Its free plan and easy setup make it approachable for smaller teams, while multi-channel and automation features scale with growth. Large enterprises with complex, highly custom support stacks may need more specialized platforms, but for straightforward, affordable customer messaging with chatbot automation, Chaport is a capable, well-rated choice with a free plan.

Things to keep in mind

• Chatbots and advanced features require paid tiers beyond the free plan.
• Building effective chatbot flows and knowledge-base content takes setup.
• Very large or complex support operations may need more specialized tools.

Our verdict

Chaport is a well-rounded customer messaging platform, and its combination of live chat, AI chatbots, multi-channel messaging, and a knowledge base in one affordable tool makes it a strong fit for small and mid-sized businesses. Cross-platform apps, auto-invitations, and solid reporting round it out, and its high ratings and 100,000-plus users speak to its reliability. Chatbots and advanced features are paid and effective automation takes setup, but for real-time support and chatbot-driven messaging without a complex stack, Chaport is a capable, free-to-start choice.

Frequently asked questions

What is Chaport?

Chaport is a customer messaging platform that combines live chat, AI chatbots, multi-channel messaging, and a knowledge base so businesses can support and sell to customers in real time.

What channels does Chaport support?

It unifies conversations from live chat, email, Facebook, Telegram, and Viber, with apps for iOS, Android, web, Windows, and macOS.

Does Chaport have chatbots?

Yes, Chaport offers chatbots to automate answers to common questions and qualify leads, plus an FAQ bot for knowledge-base self-service.

Is Chaport free?

Chaport offers a free plan, with paid tiers that add chatbots, more operators, and advanced features.