Key Takeaways
- JivoChat is an omnichannel business messenger with live chat and AI.
- It unifies live chat, social, messengers, and phone in one dashboard.
- Its AI agent can automate a large share of conversations.
- Great for businesses handling customer messages across many channels.
JivoChat is an all-in-one business messenger that brings every customer conversation — website live chat, social media, messengers, email, and phone — into a single dashboard. It adds AI to the mix, with an AI agent that can automate a large share of conversations and an AI assistant to help human agents. For businesses that want to talk to customers wherever they are, without juggling separate tools, JivoChat is a practical, comprehensive option.
What is JivoChat?
JivoChat is an all-in-one customer service solution that functions as an omnichannel live chat, business messaging, and AI-powered chatbot platform, letting companies manage conversations across many channels — including WhatsApp, Instagram, Facebook, email, and phone — from a unified dashboard. Its features include omnichannel support that brings all contact channels into one place, an AI agent that it reports can handle up to 80% of conversations automatically, an AI assistant that integrates OpenAI technology to help teams, chatbots for frequently asked questions, real-time analytics on operators, response times, and sales funnels, desktop and mobile apps across major platforms, and video-call and telephony features. JivoChat reports use by 200,000-plus businesses. It offers a free plan and a 14-day trial of paid features, with paid plans adding more agents and advanced capabilities.
What it does well
- Omnichannel: live chat, social, messengers, email, and phone in one place.
- AI automation: an AI agent to handle routine conversations.
- Agent assist: OpenAI-powered help for human operators.
- Analytics: real-time insight into operators and funnels.
Who it is for
JivoChat fits small and mid-sized businesses and support or sales teams that talk to customers across several channels — website chat, WhatsApp, social, phone — and want one dashboard plus AI to automate routine conversations. Its telephony and video features suit teams that combine chat with calls. Very large enterprises with highly complex needs may want more specialized platforms, and AI-handled conversations should be monitored for quality, but for unified, AI-assisted customer messaging across channels, JivoChat is a capable, well-adopted choice with a free plan.
Things to keep in mind
- AI-handled conversations should be monitored for quality and escalation.
- More agents and advanced features require paid plans.
- Configuring channels and chatbots takes some initial setup.
Our verdict
JivoChat is a capable, all-in-one business messenger, and its strength is unifying customer conversations across website chat, social, messengers, email, and phone in a single dashboard — now with an AI agent that can automate a large share of routine conversations and an AI assistant for human operators. Telephony, video, and solid analytics round it out. AI conversations need monitoring and richer features are paid, but for small and mid-sized businesses that want unified, AI-assisted customer messaging across channels, JivoChat is a solid choice with a free plan.
Frequently asked questions
What is JivoChat?
JivoChat is an omnichannel business messenger with live chat, social, messengers, email, and phone in one dashboard, plus AI chatbots and an AI assistant.
What channels does JivoChat support?
It supports website live chat, WhatsApp, Instagram, Facebook, email, and phone, with desktop and mobile apps.
Does JivoChat have AI?
Yes, it offers an AI agent that can handle a large share of conversations automatically and an AI assistant that uses OpenAI technology to help human agents.
Is JivoChat free?
JivoChat offers a free plan and a 14-day trial of paid features, with paid plans adding more agents and advanced capabilities.
