Olark

Olark has been a dependable name in website live chat for years, known for being straightforward and easy to deploy. It has kept current by adding AI through CoPilot: an AI chatbot and agent-assist layer that can answer questions from your knowledge base, help human agents, and hand off smoothly when a person is needed. For small and mid-sized businesses that want approachable live chat with modern AI assistance, it remains a solid, practical choice.

What is Olark?

Olark is a live chat software platform that lets businesses talk with website visitors in real time, and it has long been valued for simplicity and ease of setup. Its core provides an embeddable chat widget, real-time visitor chat, chat transcripts and history, offline messaging, targeted chat rules (triggering messages based on visitor behavior), reporting and analytics, and integrations with CRMs and help desks. Its AI capabilities are delivered through Olark CoPilot, which adds an AI chatbot and agent-assistance layer: answering common visitor questions automatically using synced knowledge (from your content and resources), assisting human agents during conversations, and providing smart handoff so conversations escalate from AI to a human when needed. This lets businesses automate routine chat while keeping humans available for complex issues. Olark targets small and mid-sized businesses, and teams in sales, support, and education. It is a paid platform (with a way to try it), with pricing scaling by features and seats.

What it does well

• Simple and proven: easy live chat, long track record.
• CoPilot AI: chatbot plus agent assistance.
• Knowledge syncing: answers from your own content.
• Smart handoff: escalate from AI to a human cleanly.

Who it is for

Olark fits small and mid-sized businesses and teams — in sales, support, and education — that want approachable, easy-to-deploy website live chat, now with AI assistance via CoPilot to automate routine questions and support human agents while keeping smooth handoff to a person. Its simplicity is a genuine strength for teams that do not want a heavy platform. Large enterprises with complex needs may prefer more elaborate suites, it is a paid product priced by features and seats, and AI chatbot answers should be monitored. For straightforward live chat with modern AI, Olark is a solid choice.

Things to keep in mind

• AI chatbot answers should be monitored, especially customer-facing.
• Large enterprises may need a more elaborate platform.
• It is a paid product; pricing scales by features and seats.

Our verdict

Olark is a solid, dependable live chat platform that has stayed current: long valued for being simple and easy to deploy, it now adds AI through CoPilot — an AI chatbot and agent-assist layer that answers routine questions from your synced knowledge, helps human agents, and hands off smoothly when a person is needed. For small and mid-sized businesses that want approachable website chat with modern AI rather than a heavyweight suite, that balance works well. It is paid and AI answers need monitoring, but for straightforward live chat with AI assistance, Olark is a capable choice.

Frequently asked questions

What is Olark?

Olark is a long-established live chat platform for websites, valued for simplicity, now with AI assistance via Olark CoPilot for chatbot answers and agent support.

What is Olark CoPilot?

CoPilot is Olark’s AI layer: an AI chatbot that answers common questions from your synced knowledge, agent assistance during chats, and smart handoff from AI to a human when needed.

Is Olark free?

Olark is a paid platform (with a way to try it), with pricing that scales by features and seats.

Who is Olark for?

It is for small and mid-sized businesses and teams in sales, support, and education that want approachable live chat with modern AI assistance.