Smartsupp

Smartsupp is a live chat platform built with ecommerce in mind, combining human chat with AI automation to help online stores turn conversations into sales. Its Mira AI shopping assistant can answer questions, recommend products, and guide shoppers, while an AI reply assistant helps human agents respond faster. For online stores that want to support and sell to visitors through chat — without staffing it around the clock — Smartsupp is a practical, sales-focused choice.

What is Smartsupp?

Smartsupp is a live chat and chatbot platform aimed particularly at ecommerce and online businesses, combining human-agent live chat with AI-powered automation. Its core includes a live chat widget for real-time visitor conversations, chatbots and automation for handling routine questions and capturing leads, visitor recording and analytics (seeing how visitors behave on the site), and a shared inbox for managing conversations. Its AI capabilities are led by Mira, an AI shopping assistant designed for ecommerce — answering product questions, making recommendations, and guiding shoppers toward purchase — alongside an AI reply assistant that helps human agents craft responses faster. The platform’s focus is conversion and support: helping online stores engage visitors, answer questions instantly, and turn chat into sales, while blending AI automation with human availability for complex cases. It integrates with ecommerce platforms and other tools, and supports multiple languages. It targets small and medium ecommerce businesses and online stores. Smartsupp offers a free tier with paid plans for more features and AI. (AI chatbot answers should be monitored, especially customer-facing.)

What it does well

• Ecommerce-focused: built to convert shoppers.
• Mira AI: shopping assistant that recommends and guides.
• Human plus AI: automation with live-agent availability.
• Insightful: visitor recording and analytics.

Who it is for

Smartsupp fits small and medium ecommerce businesses and online stores that want to engage visitors, answer product questions instantly, and turn chat into sales — blending AI automation (its Mira shopping assistant and AI reply help) with human live chat for complex cases. Its ecommerce and conversion focus is the draw. Non-ecommerce businesses may prefer general support tools, larger enterprises might need heavier platforms, and AI chatbot answers should be monitored for accuracy, especially customer-facing. Heavier features and AI need a paid plan. For ecommerce live chat with AI, Smartsupp is a capable, free-to-start choice.

Things to keep in mind

• AI chatbot answers should be monitored, especially customer-facing.
• It is ecommerce-focused; other businesses may prefer general tools.
• More features and AI require paid plans.

Our verdict

Smartsupp is a practical, sales-focused live chat platform built with ecommerce in mind, combining human chat with AI automation to help online stores turn conversations into sales. Its Mira AI shopping assistant answers product questions, recommends items, and guides shoppers, while an AI reply assistant helps human agents respond faster — and visitor recording and analytics add useful insight. For online stores that want to support and sell to visitors through chat without staffing it around the clock, that blend works well. AI answers need monitoring and it is ecommerce-focused, but for ecommerce live chat with AI, Smartsupp is a solid, free-to-start choice.

Frequently asked questions

What is Smartsupp?

Smartsupp is a live chat and chatbot platform for ecommerce that combines human live chat with AI automation, including its Mira AI shopping assistant.

What is Mira?

Mira is Smartsupp’s AI shopping assistant for ecommerce — it answers product questions, makes recommendations, and guides shoppers toward purchase.

Is Smartsupp free?

Smartsupp offers a free tier, with paid plans for more features and AI capabilities.

Who is Smartsupp for?

It is for small and medium ecommerce businesses and online stores wanting to engage visitors and turn chat into sales.